At Universal Limousine and Transportation Co. Inc., we value your privacy and are committed to protecting the data you share with us through our website www.universallimo.com. This Privacy Policy explains what we collect, how we use it, and your rights regarding your privacy.
When you book ground transportation services with us, we collect what is necessary to provide you with excellent service. This includes your contact details such as name, email address, phone number, and billing address. We also collect trip details like pickup and drop-off locations, dates, times, and any special requests you make. For airport transfers, we need your flight numbers and arrival times to coordinate pickups effectively. Payment information, including credit card details and billing addresses, is processed securely through our payment processor. We also keep track of your service preferences, whether that’s vehicle choices, child safety seat requirements, accessibility needs, or other special accommodations. Additionally, we maintain records of our communication with you, including booking confirmations and service inquiries.
We may also collect data automatically when you visit our website, such as your IP address, browser type, and pages visited, through cookies and similar technologies.
We use what you provide for legitimate business purposes to provide and improve our transportation services. The primary use is coordinating your actual transportation—dispatching chauffeurs, organizing pickups, and making sure everything runs smoothly. We use your contact details to send booking confirmations, share chauffeur contact details, provide receipts, and respond to any questions you have. Your payment information allows us to charge for services and process refunds when needed. For safety and security purposes, we verify identities, maintain vehicle and passenger safety standards, and comply with legal requirements. We also analyze service trends to improve our fleet, routes, and overall customer experience, and we use your data for general business operations like processing reservations and maintaining records.
We do not send unsolicited marketing emails. Any communication you receive from us is related to your bookings or service inquiries.
We share your information with trusted third parties who help us operate our business. Payment processors securely process your credit card transactions. Our chauffeurs and dispatch personnel receive what they need to complete your trip. When coordinating multi-city or specialized services, we may work with other transportation providers. We also share data with legal authorities when required by law or to protect our rights, safety, and property.
We do not sell your data to third parties for their marketing purposes.
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences.
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we keep booking and payment records for seven years in accordance with standard business practices and legal requirements.
Depending on your location, you may have certain rights regarding your data. You can request a copy of the personal information we hold about you, ask us to correct inaccurate or incomplete entries, or request deletion of your records, subject to legal retention requirements. You can also decline to provide certain details, though this may limit our ability to serve you.
To exercise these rights or if you have questions about your data, contact us using the information below.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what information we collect, use, and share. You can request deletion of your records and opt-out of the sale of personal data (though we do not sell it). You also have the right to non-discrimination for exercising your privacy rights.
To submit a request, please contact us at the information provided below.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected records from a child, please contact us immediately.
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or how we manage your personal information, please contact us:
Phone: (916) 361-5466
Email: reservations@universallimo.com
Universal Limousine and Transportation Co. Inc.
1781 S River Rd
West Sacramento, CA 95691
